Terms of Service

1.1 Status. The GoLifto platform is provided under an alpha testing programme. Alpha software is early-stage software that is actively under development. You are participating as an early-access customer and agree to provide reasonable feedback to help improve the platform.

1.2 Acknowledgements. By using GoLifto during the alpha phase you specifically acknowledge:

• The platform may contain defects, errors, and incomplete features;
• Features, pricing, interfaces, and functionality may change at any time without prior notice;
• The platform may experience unplanned downtime, outages, or data loss;
• GoLifto does not provide any service level agreement (SLA) or uptime guarantee during the alpha phase;
• Data backups are performed on a best-effort basis — you should maintain independent copies of critical business data;
• Your use may be limited to a specified number of users or transactions at GoLifto's discretion.

1.3 Transition. GoLifto will notify you when the platform transitions from alpha to a production release. Updated Terms will apply at that time, and you will have the opportunity to review and accept them.

2.1 Platform. GoLifto provides a cloud-based business management platform for B2B distributors and dropshippers. The platform includes (depending on subscription plan): order and sales management, inventory tracking, purchase order management, supplier management, a B2B customer ordering portal, document generation (quotes, invoices, purchase orders), and integrations with third-party services including Stripe, Xero, Shopify, 17Track, and Cin7 ("Services").

2.2 Plan Features. The specific features available to you depend on your subscription tier (Core, Connect, Platform, or Custom). GoLifto reserves the right to adjust which features are included in each tier with reasonable notice.

2.3 Cin7 Migration. GoLifto may provide data migration assistance from Cin7 or other systems as part of onboarding. Migration services are provided on a reasonable-efforts basis. GoLifto is not responsible for data discrepancies arising from source system exports or data quality.

2.4 Modifications. We reserve the right to modify, suspend, or discontinue any part of the Services at any time. We will provide reasonable notice for material changes that affect your core use of the platform.

2.5 Third-Party Services. Certain platform features depend on third-party services. GoLifto is not responsible for the availability, accuracy, or performance of those services. Your use of Stripe, Xero, Shopify, 17Track, Cin7, or any other third-party service is subject to that provider's own terms and privacy policy.

3.1 Eligibility. The GoLifto platform is designed for business use only and is not a consumer product. You must be a lawfully operating business entity or a sole trader to use the platform.

3.2 Account Creation. Accounts are created via invitation from GoLifto. You are responsible for providing accurate and complete information when creating your account.

3.3 Your Users. You may invite employees and authorised representatives to access your account ("Users"). You are responsible for all actions taken by your Users. You must ensure all Users comply with these Terms. User access should be revoked promptly when a User leaves your organisation or no longer requires access.

3.4 Security. You are responsible for maintaining the security and confidentiality of account credentials. You must not share login credentials across multiple individuals. Notify GoLifto immediately at the contact details in Section 17 if you suspect unauthorised access to your account.

3.5 Accuracy. You agree to keep your account information (business name, ABN, contact details, billing information) accurate and up to date.

4.1 Subscription Plans. Your subscription plan, billing cycle (monthly or annual), included features, and applicable fees are confirmed at account setup. Plan details are visible in your billing settings.

4.2 Fees. Subscription fees are charged in Australian Dollars (AUD). All fees displayed are exclusive of GST. GST at the current rate (10%) is added to all invoices issued to Australian customers as required by law.

4.3 Billing Cycle. Fees are charged at the start of each billing period (monthly or annual) in advance. Annual subscriptions are charged in full at the commencement of the annual period. There is no pro-rata refund for annual subscriptions cancelled mid-term unless required by law.

4.4 Platform Fee. Certain plans include a per-sale platform margin fee applied to each sale or quote created within GoLifto. This fee is set by GoLifto and disclosed in your account billing settings. It is separate from your subscription fee.

4.5 Trial Period. If your plan includes a free trial, you have full access to your plan's features during the trial. No charge is made during the trial. At the end of the trial your subscription automatically transitions to a paid subscription. You may cancel before the trial ends to avoid being charged.

4.6 Order Limits. Certain plans include a monthly order limit. If your usage reaches the limit, new order creation will be blocked until the next billing period begins or you upgrade your plan. GoLifto is not liable for business impact resulting from order limits being reached.

4.7 Price Changes. GoLifto may adjust subscription pricing with 30 days' written notice by email. If you do not agree to the new pricing, you may cancel your subscription before the new pricing takes effect. Continued use of the platform after the effective date constitutes acceptance of the new pricing.

4.8 Taxes. You are responsible for all taxes, duties, and levies applicable to you in your jurisdiction. Where GoLifto is required by law to collect GST or other taxes, those amounts will be added to your invoice.

5.1 Payment Processing. Payments are processed by Stripe. By subscribing, you authorise GoLifto (via Stripe) to charge your nominated payment method for all fees due under your subscription.

5.2 Failed Payments. If a payment fails, GoLifto will make up to three further attempts over a 7-day period. During this period your subscription will be marked as Past Due and you will retain access to the platform. If all retry attempts fail, your subscription may be suspended and access restricted until payment is resolved.

5.3 Billing Disputes. If you believe a charge is incorrect, contact GoLifto at the billing contact in Section 17 within 30 days of the charge date. GoLifto will investigate and resolve genuine billing errors in good faith. Raising a payment dispute or chargeback directly with your bank without first contacting GoLifto may result in account suspension.

5.4 Refunds. All fees paid are non-refundable except where required by the Australian Consumer Law or where GoLifto expressly agrees to a refund in writing. GoLifto may at its discretion offer pro-rata credits for service outages that materially impact your use of the platform.

5.5 Invoices. GoLifto issues tax invoices (numbered GINV-YYYY-NNNN) for all subscription fees. Invoices are issued in AUD and include GST where applicable. Invoices are available in your account billing settings and sent by email to your registered billing contact.

6.1 Cancellation by You. You may cancel your subscription at any time via your account settings or by contacting GoLifto. Cancellation takes effect at the end of your current billing period. You retain full access until the end of the paid period.

6.2 Termination by GoLifto. GoLifto may suspend or terminate your account if:

• You breach these Terms and fail to remedy the breach within 7 days of written notice;
• You fail to pay fees that are due and the failure is not remedied within 14 days;
• Continued provision of Services would expose GoLifto to legal, regulatory, or reputational risk;
• You engage in conduct that GoLifto reasonably considers fraudulent, harmful, or abusive.

6.3 Effect of Termination. On termination or cancellation, your access to the platform ceases. GoLifto will retain your Customer Data for 30 days following termination, during which you may request an export. After 30 days, data may be permanently deleted. GoLifto is not liable for any loss resulting from data deletion after this period.

6.4 Survival. Clauses relating to payment of amounts owed, intellectual property, liability, confidentiality, and governing law survive termination of these Terms.

7.1 Ownership. You retain full ownership of all data, content, and information you upload, submit, or create within the GoLifto platform ("Customer Data"). GoLifto claims no intellectual property rights over your Customer Data.

7.2 Licence. You grant GoLifto a limited, non-exclusive, royalty-free licence to process, store, transmit, and display your Customer Data solely to the extent necessary to provide the Services to you.

7.3 Accuracy. You are responsible for the accuracy, legality, and completeness of Customer Data entered into the platform. GoLifto is not liable for errors or decisions arising from inaccurate Customer Data.

7.4 Your Customers' Data. If you use GoLifto to manage data belonging to your own customers (including through the B2B portal feature), you represent that you have appropriate authority and, where required, consent from those individuals to process their data using the GoLifto platform. You are the data controller for your customers' personal information.

7.5 Export. You may export your Customer Data at any time using the platform's available export features. GoLifto does not guarantee the format or completeness of exported data.

7.6 Alpha Data Risk. During the alpha phase, backups are performed on a best-effort basis. You acknowledge that data loss is possible and you assume that risk. GoLifto strongly recommends maintaining independent copies of all critical business records.

You agree to use the GoLifto platform only for lawful business purposes in compliance with all applicable laws and regulations. You must not:

• Use the platform to conduct any unlawful activity, including fraud, money laundering, or tax evasion;
• Upload or transmit content that is defamatory, offensive, or infringes third-party intellectual property rights;
• Attempt to gain unauthorised access to other customer accounts, GoLifto systems, or third-party systems;
• Deliberately interfere with the security, integrity, or performance of the platform;
• Use automated tools to scrape, extract, or harvest data from the platform without GoLifto's written consent;
• Reverse-engineer, decompile, or attempt to derive the source code of the platform;
• Resell or sublicense access to the platform to third parties without GoLifto's written consent;
• Use the B2B portal feature to conduct transactions that violate applicable trade laws or sanctions.

GoLifto may suspend access immediately if it reasonably suspects a breach of this section.

9.1 GoLifto IP. The GoLifto platform, including all software, source code, design systems, documentation, trademarks, logos, and content created by GoLifto, is owned by GoLifto Pty Ltd and is protected by Australian and international intellectual property laws. Nothing in these Terms transfers any GoLifto intellectual property to you.

9.2 Licence to You. GoLifto grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for your internal business purposes during the term of your subscription and in accordance with these Terms.

9.3 Feedback. If you provide GoLifto with feedback, suggestions, or ideas regarding the platform, GoLifto may use that feedback freely without restriction, compensation, or attribution to you.

9.4 Generated Documents. Documents generated by the platform using your data (quotes, invoices, purchase orders) belong to you. GoLifto retains no rights over your generated business documents.

10.1 Mutual Obligation. Each party agrees to keep confidential all non-public information received from the other party that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure ("Confidential Information").

10.2 Exceptions. Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without reference to the Confidential Information; or (d) is required to be disclosed by law or court order, provided the disclosing party gives the other prompt notice where permitted.

10.3 Your Obligations. You agree not to share information about GoLifto's pricing, architecture, or internal processes that you learn through your use of the platform.

11.1 Alpha Disclaimer. THE GOLIFTO PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" DURING THE ALPHA PHASE WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

11.2 No Guarantee of Continuity. GoLifto does not guarantee that the platform will be available at any particular time, that defects will be corrected, or that the platform is free of viruses or harmful components.

11.3 Financial Calculations. Whilst GoLifto takes reasonable care in the accuracy of calculations (invoices, tax, totals), you are responsible for verifying the accuracy of all financial documents generated by the platform before relying on them for tax, accounting, or legal purposes.

11.4 Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded or limited.

12.1 Liability Cap. To the maximum extent permitted by law, GoLifto's total aggregate liability to you for any and all claims arising under or in connection with these Terms (whether in contract, tort including negligence, statute, or otherwise) is limited to the greater of:

• The total fees paid by you to GoLifto in the 3 months immediately preceding the event giving rise to the claim; or
• AUD $500.

12.2 Exclusion of Consequential Loss. To the maximum extent permitted by law, neither party is liable to the other for any indirect, incidental, consequential, special, punitive, or exemplary damages, including (without limitation) loss of revenue, loss of profit, loss of business, loss of data, loss of goodwill, or loss of anticipated savings, even if that party has been advised of the possibility of such loss.

12.3 Alpha Phase Risk. You expressly acknowledge that during the alpha phase the risk of bugs, data loss, and downtime is elevated. GoLifto's liability is correspondingly limited to reflect this known risk. You have accepted these Terms knowing the alpha status of the platform.

12.4 Essential Terms. The liability limitations in this section reflect a fair allocation of risk. They are an essential basis of the agreement between you and GoLifto. GoLifto would not have entered into this agreement without them.

You agree to indemnify, defend, and hold harmless GoLifto and its directors, officers, employees, contractors, and agents from and against any claims, actions, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the GoLifto platform in breach of these Terms;
• Your Customer Data, including any claim that it infringes third-party rights;
• Your violation of any applicable law or the rights of any third party;
• Your use of the B2B portal feature and the conduct of your own customers on that portal.

14.1 Updates. GoLifto may update these Terms from time to time. For material changes we will provide at least 14 days' notice via email to your registered address and/or an in-platform notification.

14.2 Acceptance. Your continued use of the platform after the notice period constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you may cancel your subscription before the effective date of the changes.

14.3 Version Record. The version of the Terms you accepted at account creation is recorded in our system and is available upon request.

GoLifto collects and handles personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. Please read our Privacy Policy, which is incorporated into these Terms by reference, to understand how we collect, use, store, and share your information.

16.1 Governing Law. These Terms are governed by the laws of New South Wales, Australia. Both parties irrevocably submit to the exclusive jurisdiction of the courts of New South Wales and applicable federal courts of Australia.

16.2 Entire Agreement. These Terms, together with the Privacy Policy and any written subscription confirmation or order form, constitute the entire agreement between you and GoLifto with respect to the Services and supersede all prior discussions, representations, and agreements.

16.3 Severability. If any provision of these Terms is held to be unenforceable, it will be modified to the minimum extent necessary to make it enforceable. The remaining provisions continue in full force and effect.

16.4 No Waiver. GoLifto's failure to enforce any provision of these Terms on any occasion is not a waiver of its right to enforce that provision in the future.

16.5 Assignment. You may not assign or transfer your rights or obligations under these Terms without GoLifto's prior written consent. GoLifto may assign these Terms in connection with a merger, acquisition, restructure, or sale of assets.

16.6 Force Majeure. Neither party is liable for failure or delay in performing obligations under these Terms where such failure or delay results from circumstances beyond that party's reasonable control, including natural disasters, pandemics, cyber attacks, or infrastructure outages.

16.7 Relationship. These Terms do not create a partnership, joint venture, agency, or employment relationship between the parties.

GoLifto Pty Ltd
ABN: 37 696 944 242
14A Hemsworth Ave, Northmead NSW 2152
Email: support@golifto.com
Billing enquiries: billing@golifto.com

For legal notices, please use email with the subject line "Legal Notice — Terms of Service".